Last updated: October 4, 2026
This Privacy Policy describes how TV Remote (“we”, “our”, or “us”) handles your information when you use our mobile application (“App”). In short: the App works directly between your phone and your TV. We do not run servers that receive your data, and we do not use analytics, advertising, or tracking.
We do not collect any personal information. There is no account to create, and the App does not send your usage, location, or device data to us or to any analytics or advertising provider.
The App does store some information on your device so it can work, as described below. This information stays on your device and is never sent to us.
Your TVs: When you connect a TV, the App saves its name, model, network address (IP address and, where available, MAC address), and the pairing key or certificate your TV issues. This lets the App reconnect to your TV quickly without pairing again.
Your preferences: Settings such as haptics and trackpoint sensitivity, the order of your apps, and any Bluetooth shortcut you record.
Install record: The date and version of your first install, along with install details provided by the App Store or Google Play. This is kept on your device (including your device's secure keychain) so that early users can keep their benefits if our pricing ever changes.
The App asks for access to your local network so it can find TVs on your Wi-Fi and send them commands. All communication happens directly between your phone and your TV on your local network. App icons shown in the App are loaded from your TV or bundled with the App.
If you use voice search, the App asks for access to your microphone and speech recognition. Your speech is converted to text by your device's built-in speech recognition service, provided by Apple on iOS or Google on Android, which may process the audio on their servers under their own privacy policies. The resulting text is sent to your TV. We never receive or store your audio or transcripts. Voice search only listens while you are using it.
The App is free to use. Optional one-time contributions are processed entirely by the App Store or Google Play. We do not receive or store your payment details.
If you email us from the App, your email includes your app version, device model, operating system version, and the models of the TVs you have added, to help us fix problems. You can review or remove these details before sending. We use your email only to respond to you.
We do not sell, rent, or share your information with third parties. The only information we ever receive is what you choose to send us by email.
Information stored on your device stays there until you remove it. You can forget a TV within the App, or delete the App to remove all of its data from your device. Support emails are kept only as long as needed to help you; you can ask us to delete them at any time.
Our App is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have received personal information from a child under 13, we will delete it promptly.
We may update our Privacy Policy from time to time. We will post the new Privacy Policy on this page and update the “Last updated” date. Your continued use of the App after any changes indicates your acceptance of the new Privacy Policy.
If you have any questions about this Privacy Policy, please reach out to us at:
Email: [email protected]
We will respond to your inquiry within a reasonable time frame.